Terms of Use

Article 1. Preamble

The Services are published by Easymadestat, a société par actions simplifiée, registered in the Trade and Companies Register of Nanterre under number 824 727 648, with registered office located at Levallois-Perret, 17 rue Louise Michel - Phone: 09 81 78 91 14 – email: contact@easymedstat.com – EU VAT number: FR76824727648 (hereafter the “Provider”).

The publication director is Jordan Chelli, in his capacity as president.

The service provider in charge of hosting and providing direct and permanent storage is OVH SAS, with registered office located at 2, rue Kellermann, 59100 Roubaix (France).

The IT Solution called EasyMedStat is designed for biomedical research industry professionals.

Based on a SaaS (Software as a Service) model, the Solution allows you to create pseudonymised data series, produce statistics, and share the series with several Users.

To benefit from the functionalities of the Solution, two types of offers are available: 

• a Freemium offer giving free access to free functionalities after creating a user account;
• a Premium offer giving access to additional paid features after subscribing to Subscription Terms and Conditions.

You acknowledge that the use of the Services requires that you read and agree to these Terms of use and comply with all the provisions of these Terms of Use.

Article 2. Definitions

The following terms shall have for the Parties the meaning set forth below:

• “Client”: means a natural or legal person who has subscribed to the Premium Services from the Provider;
• “Free Services”: means set of free features provided by the Provider to all Users creating an account on the Solution, as described in Appendix “Description of the Services”;
• “Parties”: means the User and the Provider;
• “Personal Data”: means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
• “Premium Services”: means set of paid features provided by the Provider, as described in the Appendix “Description of the Services,” and subscribed to by the Client after acceptance of specific subscription terms and conditions;
• “Processing”: means any operation or set of operations which is performed on Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
• “Provider”: means Easymadestat, a société par actions simplifiée, registered in the Trade and Companies Register of Nanterre under number 824 727 648, with registered office located at Asnières-sur-Seine, 163 quai du Docteur Dervaux - Phone: 01 77 50 09 05 – email: contact@easymedstat.com – EU VAT number: FR76824727648;
• “Services”: means both the Free Services and the Premium Services;
• “Solution”: means the IT solution enabling access to and use of the Services, available at the address https://easymedstat.com/;
• “Terms of Use”: means these general terms and conditions applicable to Users for using the Services;
• “User” or “You”: means any natural person who is a professional, who is entitled to access the Services, and who has a User Account;
• “User Account”: means an area dedicated to the User allowing access and use of the Services.

Article 3. Purpose

The purpose of the Terms of Use is to set out the terms and conditions applicable to Users for accessing the Solution and using the Services.

By accessing and using the Services, you acknowledge that you have read the Terms of Use and expressly accept and agree to be bound by them.

Article 4. Prerequisites

4.1 Legal capacity

You acknowledge that you have the full legal capacity, competence and necessary means to use the Services.

4.2 Use of the Services in the context of a professional activity 

You acknowledge that the Services are for a professional research, study or analysis activity in the biomedical field only and must strictly be used in such context.

4.3 Verifications

At the time of the creation of the User Account, and at any time during the contractual relationship, the Provider may request that you provide such documentary evidence as the Provider may deem relevant to prove your medical profession and/or your legitimacy and rights to access medical data.

In you fail to provide this information within thirty (30) days of acceptance of the Terms of Use, the Provider may terminate the Terms of Use pursuant to Article 7 “Term - Suspension and termination of access to the Services.”

4.4 Hardware compatibility 

Services may be accessed from a computer (desktop or laptop, Mac or PC). 

You are invited to check that your hardware and computer configuration is compatible with the Solution. You must ensure that you meet the following minimum configuration requirements: from a computer, you must at least have one of the latest versions of these browsers: Internet Explorer, Edge, Firefox, Chrome, Safari, Opera.

You are solely responsible for the use and security of the terminals and information systems used, and for electronic communication costs (including Internet access).

Article 5. Acceptance and enforceability of the Terms of Use

5.1 Acceptance

To use the Services, you must first agree to these Terms of Use.

You acknowledge that you have obtained from the Provider all the necessary information about the Services and that you fully accept these Terms of Use.

You can save and print these Terms of Use by using the standard features of your browser.

You are informed that by checking the box associated with the text “I have read the Terms of Use and accept them” and clicking on the validation button that appears during the creation of the User Account, you agree to the Terms of Use and that no handwritten or electronic signature is required. 

Such agreement constitutes proof that you have read the said provisions and constitutes your acceptance of the Terms of Use.

5.2 Enforceability

The Terms of Use are binding upon and enforceable against you upon acceptance before you first use the Services.

You may stop using the Services, but you will remain responsible for any previous use.

5.3 Change

The Terms of Use may be changed or amended by the Provider at any time, particularly to reflect changes to the Solution or the Services.

If Terms of Use are changed, you will be notified of the new Terms of Use and will have to accept them again.

Article 6. Access to the Services

Access to the Solution and the Services requires the creation of a User Account: 

• access to the Free Services is granted to all Users who have created a User Account; 
• access to the Premium Services is reserved only for Users:
• who have subscribed to the paid Premium offer, after acceptance of specific subscription terms and conditions; or
• who have been authorised to use the Premium offer by a Client who subscribed to the paid Premium offer, after acceptance of a contract or specific subscription terms and conditions.

You undertake to access the Services only in the course of your professional practice and only for professional purposes that are strictly necessary to carry out research, studies and analyses in the biomedical field.

6.1 Access procedure

The creation of the User Account is made through the Solution. It includes the following steps: 

• You give your email address and choose a password that must meet the requirements indicated; 
• You read the Terms of Use and accept them by checking the checkbox provided for this purpose and clicking on the acceptance button. If you do not accept the Terms of Use, the registration procedure will be stopped.

You undertake to check that your information is accurate and complete and to update it regularly. You may change your personal information in your User Account at any time.

Accessing the Services requires that you enter your email address and password.

6.2 Password management

In accordance with the recommendations of the Commission Nationale de l’Informatique et Libertés, the password chosen by you must be at least eight characters long, contain three different types of characters among the four existing types of characters (upper case, lower case, number and special character) and have no link with you), (name, date of birth).

Regarding the management of passwords, you are informed that:

• if you enter three successive incorrect passwords, your access to the User Account will be locked temporarily;
• if you enter ten successive incorrect passwords, your access to the User Account will be locked. You will be prompted to contact the Provider;

You are solely responsible for the protection and confidentiality of your username and password, and for the security and confidentiality of the channel (email or telephone line) chosen by him to receive his one-time use code. The User undertakes to take all useful measures to keep these means of authentication in conditions that guarantee their security and complete confidentiality.

You are solely responsible for protecting and maintaining the confidentiality of your username and password and for the security and confidentiality of the channel (email or telephone line) chosen by you to receive your single-use code. You undertake to take all useful measures to keep these means of authentication in conditions that guarantee their security and complete confidentiality.

Any use of the Services with your password and means of authentication will be presumed to be made by you.

You undertake to change your password without delay if your password is lost, forgotten, or voluntary or involuntary disclosed to third parties.

The Provider cannot be held liable for any use of your username and/or means of authentication that is fraudulent or improper or caused by their voluntary or involuntary disclosure to anyone.

6.3 Availability

Access to the Solution and the Services is reserved for Users with internet access who meet the requirements of these Terms of Use.

All costs relating to the access, whether for hardware, software or internet access, are the sole responsibility of the Users. Users are solely responsible for the proper functioning of their computer equipment and internet access.

The Solution and the Services are accessible 24 hours a day and 7 days a week, except for periods where they may be suspended for maintenance reasons or otherwise.

The Provider reserves the right to temporarily interrupt the Solution and the Services to perform some operations such as maintenance, updates, changes or amendments in relation to the operational procedures, servers and hours of access. The Provider will make its best efforts to perform these operations during the periods that would least adversely affect User access to the Solution and the Services.

No guarantee is given under the Terms of Use as to the performance, availability and accessibility of the Solution and/or the Services.

The Provider reserves the right to enhance or modify the Solution and the Services available thereon at any time according to technological developments.

Article 7. Term - Suspension and termination of access to the Services

7.1 Term of the Terms of use

The User will have access to the Premium Services from the subscription of the paid Premium offer until the end of the subscription to the Premium Services or until the Client who has subscribed to the Premium offer decides to terminate the User’s access to the Premium Services.

The User will have access to the Free Services from the acceptance of these Terms of Use until the occurrence of the elements provided for below.

7.2 Suspension or termination 

The User will have access to the Free Services until the User Account is closed by the User or, given the fact that it is free, by the Provider.

In particular: 

• In case of suspicion of fraudulent use of the User Account, the Provider reserves the right, without notice or compensation, to suspend or terminate the User’s access to the Services;
• in the event of a breach of the obligations under the Terms of Use, the Provider reserves the right, without notice or compensation, to suspend access to all or part of the Services by the User until the reason for such suspension has disappeared, or to terminate such access depending on the seriousness of the breach, including: 
• failure to comply with the rules for using User Accounts, 
• failure to comply with the information or rights of research, study and analysis participants;
• failure to comply with the prerequisites listed in the Terms of Use, including those relating to verifications.

The User acknowledges that the Provider will not be liable to the User or to any third parties for the consequences of such termination or suspension of access to the Services.

7.3 Effects of the suspension or termination of access to the Services

In the event of suspension, the User will not be able to access the Services until access to the account is restored.

In the event of termination, the User will not be able to access the Services permanently.

In any case, the User remains responsible for any use of the Services prior to the termination or suspension.

The User is responsible for extracting data sets before the termination of the User Account. 

The termination of access to the Services will automatically result in the termination of these Terms of Use.

Article 8. Description of the Services

The specifications of the Services are available directly on the Solution concerned or specified in Appendix “Description of the Services”.

8.1 Compliance

You undertake to test the Services that are the subject of this document before any professional use. By using the Services, you signify your final acceptance of the said Services.

8.2 Changes to the Services

The Provider reserves the right to take and implement any technical decision aimed at improving the Services.

8.3 Hosting

The Services are hosted by a third party service provider, referred to in Appendix “Data Hosting.

Article 9. Your Obligations

9.1 Principles

You acknowledge that you use the Services under your sole responsibility. You undertake to immediately notify the Provider of any fraudulent use of your User Account of which you may be aware. 

You are responsible for providing accurate and updated information and content when validating your access to the Services and when using the Services.

You agree that you must use the Services and the information to which you may have access only for reasons that are strictly necessary to carry out research, studies and analyses. The Services are not intended to be used in a personal context. 

You agree that you must refrain from any action, behaviour or comment that may, without limitation, infringe applicable laws, morality, third party rights, the normal operation of the Solution and the Services, and these Terms of Use.

You undertake to collaborate with the Provider and, in particular, to inform the Provider of any failure in the Services and any manifestly unlawful content that you may detect.

You agree that you must not unlawfully access or attempt to access other networks or information systems connected to the Solution, interfere in the use and enjoyment of the Solution by other Users and introduce viruses, malicious code or any other technology harmful to the Solution or the Services it offers. 

You undertake to comply with all the obligations that may be referred to in Appendix “Description of the Services.”

You are responsible for authorizing other Users to access and share the series of data you create.

In this context, you undertake: 

• to never share your individual User Account, as the sharing of one and the same account is not allowed;
• to update the access and sharing authorisations you give to reflect any changes in your relationship with the authorised Users. A notice is available at the following URL: http://help.easymedstat.com/en/support/solutions/articles/77000146092

The Provider reserves the right to carry out any checks it deems necessary in order to verify your compliance or non-compliance with these obligations, including audits to detect any abnormal or unauthorised use of the Services. You undertake to provide the Provider with all the information necessary to demonstrate compliance with the obligations of these Terms of Use.

9.2 Information on your situation

You undertake to inform the Provider without delay of any change in the professional situation you declared at the time you created your User Account.

9.3 Research, studies and analysis

You acknowledge and agree that the User and/or the Client are responsible for: 

• the level of management, competence, accuracy, efficiency and use of the Solution and the Services in carrying out research, studies and analyses in the biomedical field;
• compliance with the laws, regulations and obligations concerning the carrying out of research, studies and analyses in the biomedical field, in particular all formalities to be carried out prior to these activities, and generally the applicable good practices.

9.4 Enhancement of the Services

You may contribute to the improvement of the Solution and the Services by reporting any malfunctions and, where appropriate, by proposing any improvements. To this end, you are invited to contact  by email: support@easymedstat.com.

You undertake to collaborate with the Provider and, in particular, to inform the Provider of any failure in the Services and any manifestly unlawful content that you may detect.

9.5 Compliance with the rights of participants

The User and, where applicable, the Client, who are the data controllers for the Processing of Personal Data related to research, study and analysis participants, are solely responsible for:

• providing information related to the research, studies and analyses;
• providing information related to the Processing of Personal Data, in particular regarding the recipients authorised to access the Personal Data; 
• providing information relating to the hosting of Personal Data; and 
• obtaining consent from each participant, where required.

The User undertakes: 

• not to enter any data that could directly identify the research, study and analysis participants;
• not to upload to the Solution images containing data directly identifying the participants (such as surname, first name).

Article 10. Protection of Personal Data

The Provider will make its best efforts to process the Personal Data in compliance with personal data protection laws, including General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 known as “GDPR” and the French Data Protection Act No. 78-17 of 6 January 1978.

The main categories of data collected within the framework of the Services are the following:

• data relating to research, study and analysis participants carried out using the Services: pseudonymised data entered by the User. 
• data relating to the User: surname, first name, email address, telephone number where applicable, password, connection data and data on actions related to the Services.

Pursuant to the personal data protection laws, the Provider acts as:

• the controller, for the Processing of data related to the management of User Accounts;
• the processor of the User, for the Processing of data of research, study and analysis participants or any other data used for research, studies and analyses.

10.1 Data related to the management of User Accounts

The Provider processes Personal Data.

The use of the Services implies the Processing of Personal Data concerning the User including:

• identity and identification data of the User (surname, first name, password, telephone number where applicable, email address);
• data concerning the User’s profession;
• traceability data related to connections and actions on the site (IP address, date and time of connection, type of action performed, etc.);
• cookies.

The legal bases for such Processing of Personal Data are:

• the performance of the service agreement when the Provider carries out Processing for the purpose of:
• the creation of User Accounts and the provision of Services;
• the legitimate interests pursued by the Provider when it pursues the following purposes: 
• the production of statistics on the use of the Services;
• the User’s consent when the Provider carries out Processing for the purpose of: 
• the performance of marketing operations during which the Provider sends advertisements by email to the User concerning the offers that the Provider proposes.

Otherwise, the Services cannot be provided to the User or the quality of the Services cannot be optimal.

The Provider will keep the data only for the period necessary to carry out the operations for which they were collected and in compliance with the applicable laws.

• the Personal Data will be kept throughout the contractual relationship and deleted at the end of the relationship; 
• the logs that are not used for the reliability of research, studies and analyses will be deleted after a period of six months;
• the Personal Data necessary to carry out loyalty and direct marketing actions will be kept for the entire duration of the commercial relationship and three (3) years from the last purchase; 
• the Data concerning the objection to receive direct marketing will be kept for three (3) years from the objection; 
• longer retention periods may be determined to ensure compliance with legal or regulatory obligations.

The Data processed is intended for the authorised personnel of the Provider, and its service providers, which may be located outside the European Union. Such data transfers are subject to appropriate legal safeguards provided by the Provider. For more information, you may refer to the list of the Provider’s processors available at the following address: http://easymedstat.com/info/list-of-subprocessors .

The traceability data of connections and actions on the series are also accessible by other users authorised to access the data series.

Under the conditions defined by the French Data Protection Act and the GDPR, Users who are natural person have a right of access, a right to rectification, a right to erasure, a right of data portability as well as a right to restriction of Processing in respect of data concerning them.

Users, who are the data subjects of the Processing carried out, also have the right to object, on grounds relating to their particular situation, at any time to Processing of Personal Data concerning them which is based on the legitimate interests of the Provider, and the right to object to direct marketing. 

If you no longer wish to receive offers from the Provider by email, you can manage your consents and objections directly on the Solution. 

Users also have the right to give general and specific guidelines on how they intend the above-mentioned rights to be exercised after their death.

These rights may be exercised by contacting Jordan Chelli:

• by email to: contact@easymedstat.com
• by mail to: Jordan Chelli - 163 Quai du Docteur Dervaux 92600 Asnières-sur-Seine France 
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Data subjects have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés.

10.2 Cookies

The Provider uses cookies, as described at: http://easymedstat.com/info/cookies-policy.

10.3 Provider acting as a processor

With regard to the Personal Data of research, study and analysis participants, the User or the Client acts as the controller(s), and the Provider as the processor within the meaning of personal data protection laws. 

As such, the Provider undertakes to process the Personal Data entrusted within the framework of the Services in accordance with the User’s written instructions as set out in Appendix “Data Protection”.

Article 11. Liability

11.1 Provider’s liability

The Parties jointly agree that the Provider may be held liable by the User only in case of proven fault and that the Provider will use commercially reasonable efforts to perform its obligations under the Terms of Use as the Provider’s obligation is an obligation of means within the meaning of French law.

The Parties jointly agree that the Provider may be held liable only for the consequences of direct damage and that compensation for indirect damage shall be excluded.

Indirect damage shall mean loss of data, loss of time, loss of funding, loss of revenues, loss of patients, loss of actions, as well as harm to reputation, loss of expected results and third party action.

For the use of Premium Services, the Provider’s liability shall, by mutual agreement, not exceed the amount of the sums actually paid by the Client for the Services for the year in which the damage occurred.

For the use of Free Services, given the fact that they are free, the Provider shall have no liability to the User under these Terms of Use.

The Parties acknowledge that this clause is neither derisory nor excessive and reflect their express will.

In any case, while the Provider will make its best efforts to offer Users quality information or Services, it cannot be held responsible for any direct or indirect damage or prejudice resulting from:

• the interruption or malfunction of the Solution and Services caused by the User’s or Client’s information system and network;
• the propagation of computer viruses or malicious programs in any form whatsoever;
• the incompatibility of the configuration of the User’s computer equipment with the Services;
• a fraudulent or abusive use or a use caused by the voluntary or involuntary disclosure of the User’s username and/or password to anyone;
• errors, inaccuracies or omissions in the data provided by the User when creating the User Account;
• a non-performance or poor performance of the Terms of Use attributable to the User; 
• a force majeure event or fortuitous events.

The Provider cannot be held liable for actions performed by the User in the context of research, studies and analyses, as the User is not acting on behalf of the Provider. 

Any damage, losses, costs and expenses resulting from a breach by the User of one or more of its obligations under the Terms of Use shall not give rise to compensation.

This clause shall survive in case these Terms of Use are cancelled, rescinded, terminated or annulled,

11.2 Your liability

You undertake to use the Services under your exclusive responsibility. You are solely responsible for using the Services in compliance with the provisions of the Terms of Use.

You are further solely responsible for ensuring that:

• the Services meet your own needs, in particular on the basis of the indications provided by the Provider or on the Solution;
• the hardware and software environment used is compatible with the Services.

You indemnify and hold the Provider harmless from and against an action by you or a third party, in particular by a participant in a research, study or analysis, based on the use of the Services.

Article 12. Force majeure

In case of a force majeure event, the performance of these Terms of Use will at first be suspended.

If a force majeure event lasts for more than two months, these Terms of Use will be automatically terminated, unless otherwise agreed by the Parties.

It is expressly agreed that force majeure events, acts of God or fortuitous events will be those usually accepted under the case law of French courts and tribunals, as well as the events below:

• war, riot, fire, internal or external strikes, lock out, occupation of the Provider’s premises, bad weather, earthquake, flood, water damage, statutory or governmental restrictions, statutory or regulatory modifications of the means of marketing, accidents of any nature, epidemics, pandemics, illness affecting more than 10% of the Provider’s employees in a period of two consecutive months, absence of energy supply, partial or total failure of the Internet network and more generally of the private or public telecommunications networks, road blockage and impossibility to obtain supplies and any other event beyond the reasonable control of the Parties preventing the normal performance of these Terms of Use.

Article 13. Ownership

The Services are the property of the Provider or of the right holders from which it holds its rights, in accordance with the provisions of the French Intellectual Property Code.

All the items composing the Solution, including the interfaces made available to you under these Terms of Use, and the information provided to you by the Provider are and remain the exclusive property of the Provider or its partners.

Accordingly, you must not act or conduct in any manner that may directly or indirectly infringe the intellectual property rights in the Services and generally any related trademarks.

In particular, you agree that you are prohibited from performing the following:

• any performance, dissemination or distribution of the Services, including any networking not provided for under these Terms of Use, whether or not for consideration;
• any form of use of the Services, in any way whatsoever, for the purpose of designing, creating, disseminating or marketing similar, equivalent or substitute services;
• any adaptation, modification, transformation, arrangement of the Services, for any reason whatsoever, including to correct errors;
• any direct or indirect transcription, any translation into other languages of the Solution and the Services;
• any use for Processing not authorised by the Provider;
• any modification or bypass of protection codes such as passwords or usernames.

Article 14. Hyperlinks

The Solution may contain hyperlinks giving access to third party websites.

You are formally informed that the websites you can access via hyperlinks do not belong to the Provider.

The Provider accepts no responsibility for the content of the information provided on such websites via the activation of the hyperlinks and for the privacy policy of such websites. You may not hold the Provider liable in the event of loss or damage of any kind whatsoever resulting from the activation of these hyperlinks.

Article 15. Insurance

The Provider represents that it has taken out an insurance policy with a financially sound and reputable insurance company covering all the financial consequences of its professional civil liability, tort liability and/or contractual liability as a result of bodily injury, property damage and consequential loss caused to the User and any third party in the course of the performance of the Terms of Use.

Article 16. Miscellaneous

16.1 Evidence

The computer logs kept in the Provider’s information systems in reasonable security conditions will be considered as proving communications, the registration forms, and any other information and data sent by the User to the Provider for carrying out the Processing desired by the User.

In case of conflict between the computer logs of the Provider and any written document or electronic file of the User, the Parties expressly agreed that the Provider’s computer logs will prevail over the User’s documents and shall be the only ones admitted as evidence.

16.2 Waiver

The Parties mutually agree that any tolerance of a situation by one party shall not grant the other party any rights in that respect.

Moreover, such a tolerance shall not be construed as a waiver of the rights in question.

16.3 Headings

In the case of a difficulty of interpretation arising out of a contradiction between any of the headings of the clauses and the content of any of the clauses, the headings shall be deemed to be non-existent.

16.4 Severability

If one or several provisions of the Terms of Use were to be held invalid or declared as such by a law, a regulation or a final decision which has become res judicata rendered by a court having proper jurisdiction, the other provisions shall remain in full force and effect.

16.5 Assignment of the agreement

This agreement may not be assigned by one of the Parties, in whole or in part, whether or not for consideration, without the prior written consent of the other Party.

16.6 Governing law

This agreement shall be governed by the laws of France.

French law shall apply to both form and substance, notwithstanding the place of performance of principal or ancillary obligations.

16.7 Indivisibility

This agreement forms an indivisible whole so that one of the legal operations cannot take place without the simultaneous fulfilment of the obligations referred to under the agreement.

16.8 Jurisdiction

ALL DISPUTES OF A CONTRACTUAL OR NON-CONTRACTUAL NATURE ARISING OUT OF OR IN CONNECTION WITH ALL OF THE CONTRACTUAL RELATIONSHIPS SHALL BE EXPRESLY SUBMITTED TO THE JUDICIAL COURT OF PARIS (FRANCE), EVEN IN THE EVENT OF MULTIPLE DEFENDANTS OR THIRD-PARTY PROCEEDINGS, INCLUDING IN CASE OF URGENT PROCEEDINGS, PROTECTIVE MEASURES, SUMMARY PROCEEDINGS OR EX PARTE APPLICATIONS.

Article 17. List of appendices

The following appendices are attached to these Terms of Use:

• Appendix 1: Description of the Services 
• Appendix 2: Data Protection 
• Appendix 3: Data Hosting

1. Hosting of data from patients participating in research, studies and analyses

The hosting of the Solution is carried out by (.), a certified health data hosting provider in compliance with Article L. 1111-8 of the Public Health Code. 

2. Clauses from Article R 1111-11 of the Public Health Code

In accordance with the provisions of Article R.1111-11 of the Public Health Code, “where the health data controller [...] uses a provider who himself uses a certified hosting provider to host the data, the contract between the data controller and his provider shall include the clauses mentioned in I as set out in the contract between the provider and the certified hosting provider.”

Such clauses are identified below.

2.1 Scope of certification or approval

The hosting provider is certified as a health data hosting provider:

• for the following scope:
• 1) Provision and maintenance in operational condition of the physical sites used to host the physical infrastructure of the information system used for the processing of health data
• 2) Provision and maintenance in operational condition of the physical infrastructure of the information system used for the processing of health data
• 3) Provision and maintenance in operational condition of the information system application hosting platform
• 4) Provision and maintenance in operational condition of the virtual infrastructure of the information system used for the processing of health data
• 6) Outsourced backups of health data

• date of issue or renewal of the approval or certificate: June 2018.

2.2 Description of the services provided, including the content of the services and expected results, in particular to ensure the availability, integrity, confidentiality and auditability of the hosted data.

The following services are provided by the hosting provider: 

• the hosting of the solution and the associated data; 
• the management of the project for setting up the hosting service; 
• the implementation of the remote secure access; 
• the implementation of technical monitoring procedures in the production environment;
• the implementation of the backup and restore system. 

2.3 Hosting locations

The infrastructure of the hosting provider is based on:

• the data centre located in Strasbourg.

2.4 Measures implemented to ensure compliance with the rights of data subjects to whom the health data relate and in particular the rights to data portability 

Where the hosting provider receives a request from a data subject, the hosting provider is not allowed to answer it.

The “procedure for exercising the rights to data portability,” the “procedure for reporting personal data breaches to the controller” and the “procedure for the conduct of audits by the Data Protection Officer” are defined in Appendix “Data Protection” to the Agreement. 

2.5 Provider’s contact point to be contacted for incidents having an impact on the hosted health data

• name of the contact point: Jordan Chelli
• contact details of the contact point: contact@easymedstat.com

2.6 Quality and performance indicators

The quality and performance indicators allowing to verify the level of service announced, the level guaranteed and the frequency of their measurement are the following: 

• monthly availability greater than 99.99%; 

The OVH Service Level Agreement is available at this link .

There is no penalty to be paid by the Provider.

2.7 Sub-processing

The conditions for engaging external technical service providers and the hosting provider’s commitments to ensure that such engagement provides an equivalent level of protection with regard to its obligations are the following: the Provider guarantees that the external service providers will comply with its obligations.

2.8 Data access

The method chosen to control access to the hosted personal health data is the following: access by authorisation, then identification and authentication to services.

2.9 Obligations in the event of technical changes or developments introduced by the hosting provider or imposed by the applicable legal framework 

The hosting provider will make its best efforts to ensure the continuity of the hosting services during major changes.

2.10 Guarantees

The guarantees and procedures put in place by the hosting provider to cover any possible failure on its part are the following: 

• guarantees in accordance with the state of the art;
• insurance.

2.11 Prohibition for the hosting provider to use health data for purposes other than the performance of the hosting activity  

The hosting provider will use the hosted personal health data only for the purpose of providing the hosting service.

2.12 Fate of health data

After the end of the service, the hosting provider will return and delete the personal health data without keeping a copy.